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Saturday, October 13, 2007

Stealth Startup Kango Working on Semantic Search For Travel

Does the world really need another travel site? With Expedia, Orbitz, Travelocity, TripAdvisor, Farecast, TripHub, Yapta, and many more, prospective travelers already have more than enough to choose from. (With an estimated $87 billion in travel booked online, it’s no wonder why). Soon they will be able to add Kango to that list.

The startup, which has been in stealth-mode until now, does manage to add a new twist to search travel. It is indexing 18 million opinions and reviews across 1,000 travel-related sites to derive the best travel search results based on what type of trip you want to take. If you are planning a romantic getaway in Big Sur, you will get one set of results. If you specify that you are looking for a family outing instead, you will get another. Or you can look for pet-friendly hotels and activities. Of course, you can also search by price or amenity, like any other travel site. And you can see where each hotel or activity is located on a small Google Map.

picture-204.pngBut what’s promising about Kango is the way it slices up search subjectively. Kango is building a semantic search engine focussed narrowly on travel. It parses the language in all of those reviews and guides, and categorizes them by generating tags for them. “You cannot wait for users to add tags, you have to derive them,” says CEO Yen Lee. So hotels that have been reviewed across the Web (on sites like Yahoo Travel, TripAdvisor, or Yelp) with words such as “perfect,” “relaxing,” “couples,” “honeymoon,” or “spa” would rank higher in a search for romantic travel. Hotels associated with the words “kitchen,” “pool,” and “kids,” would rank higher in a search for family trips.

Whether this will be enough to draw people from other travel sites is hard to say at this point. But Kango’s executive team has an impressive pedigree. Lee is a former general manager of Yahoo Travel. His search architect, Huanjin Chen, used to be the search architect at eBay. His natural-language search scientist, Boris Galitsky, used to do work for the British government. And his head of marketing, Elliott Ng, headed up marketing for Intuit’s QuickBooks and is the founder of Netcentives.

Lee estimates there are 6 billion to 8 billion travel-related searches done every year, and he thinks Kango can help expose more of the hidden gems in travel that today don’t quite make it to the first page of most travel sites. He plans to make money on travel-specific search advertising, rather than on booking or listing fees.

Kango will be rolling out a limited beta in the next few weeks, and is reserving 100 spots for TechCrunch readers who sign up here.

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Google Math: Buy $1,000 in Radio Ads, And We’ll Give You $2,000 Back

Here’s a good brain teaser for those famous Google job interviews: If you pay me $1,000, and I give you $2,000 back, how much profit does that leave me?

Unfortunately, this is not a hypothetical question. It’s an actual promotion for Google’s radio ad network, known as Google Audio. That’s right, Google is offering $2,000 to any advertiser who spends $1,000 on a Google Audio ad campaign. The $2,000 comes in the form of a credit on future ad campaigns, but part of it still comes out of Google’s pocket since it needs to pay the radio stations who will run the ads. It amounts to a “buy one, get two free” offer and is good through the end of the year.

This is but the latest piece of evidence that, while Google may be golden in online advertising, its forays into off-line advertising have yet to catch on. Google must be having a real hard time selling those radio ads to have to resort to such a blatant attempt to buy market share. It’s not the first time it’s tried such tactics either. Last year, in an effort to jumpstart Google Checkout, for instance, Google paid $10 for every $30 in sales that merchants directed through its PayPal competitor. I’m not sure how well that went. But last time I checked, PayPal was still around.

Just because Google has cash to burn doesn’t mean it should use that cash to try to buy market share. If it truly has a better way of buying and selling radio ads, advertisers and radio stations will quickly figure that out on their own. It is not a good sign when Google has to resort to paying customers to try out a new product.

The Man In The Arena

Yossi Vardi is one of the people I’ve had the pleasure to get to know since starting TechCrunch. You can find him at technology events worldwide - just look for the smiling, wild-haired guy surrounded by a pack of people.

To understand what he has accomplished, see his wikipedia entry. He is most famous for being the original investor in ICQ, but he’s also invested in over 60 other companies.

Yossi was generous enough with his time to join our panel of expertes at TechCrunch40 last month. At one point in the discussion of a group of startups he quoted Theodore Roosevelt from a 1910 speech given in Paris, and drew an analogy to today’s entrepreneurs:

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.

I spoke with Yossi this week and asked him about his investment approach. He generally invests in young entrepreneurs and only takes common stock. If someone has failed before he’s even more likely to invest - “It makes them want to win even more,” he said. He generally doesn’t look at business plans at all, and just invests in the individual.

I am not nearly as eloquent as Roosevelt or as smart as Vardi, but the words ring true to me, and it was a very special moment at the conference when Vardi spoke about this. If you are an entrepreneur (or think you may be), forget the critics (even us) and the naysayers and just do what your heart tells you to do. You may be wasting your time, but at least you got into the arena. And if you fail, make sure you fail while “daring greatly.” Then, get into the arena again, having learned from your mistakes.